FAQ

We specialize in high-quality camping and outdoor equipment including:

• BBQ grills and accessories (charcoal kettles, smokers, cooking tools)
• Camping essentials (sleeping bags, camp mats, stretchers, stoves)
• Outdoor furniture (chairs, lounges)
• Cooling solutions (coolers, fridge accessories)
• Power solutions (batteries & power accessories)
• Travel gear (daypacks, dry bags, drinkware)

Our products are selected for durability and performance in outdoor conditions.

Many of our products are designed to withstand various weather conditions, especially our sleeping bags, dry bags, and camp stoves. Please check individual product descriptions for specific temperature ratings and weather resistance information.

You can create an account during checkout by selecting “Create an Account” option. Having an account allows you to track orders, save your shipping information, and view your order history.

Click on “Forgot Password” on the login page and enter your email address. You’ll receive instructions to reset your password via email.

We process orders quickly to get you your gear as soon as possible. Address changes must be made within 1 hour of placing your order by emailing [email protected]. For order cancellations, please contact us immediately – if your order hasn’t been processed for shipping, we may be able to cancel it.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through encrypted connections.

Absolutely. We use industry-standard SSL encryption to protect your payment information. We don’t store your full credit card details on our servers.

Payment declines can happen for several reasons:

• Insufficient funds in your account
• Your bank’s fraud protection measures
• Incorrect billing address or CVV code
• International transaction restrictions

We recommend contacting your payment provider if you experience repeated declines.

We offer two shipping methods:

1. Standard Shipping ($12.95 for orders under $50)
   • Carrier: DHL or FedEx
   • Delivery Time: 10-15 business days after dispatch
   • Fully trackable
2. Free Shipping (for orders $50 and above)
   • Carrier: EMS
   • Delivery Time: 15-25 business days after dispatch
   • Tracking may be limited

We process all orders within 1-2 business days (excluding weekends and holidays):

• Orders placed before 12 PM PST: processed same business day
• Orders placed after 12 PM PST: processed next business day
• Weekend orders: processed on Monday

Once your order ships, you’ll receive a confirmation email with tracking information. You can also log into your account on our website to view your order status. For EMS shipments, tracking may be limited compared to our standard shipping option.

Currently, we only offer the two shipping methods listed above. We’re constantly evaluating our shipping options to better serve our customers.

While rare, if your package is lost in transit or arrives damaged, please contact our customer service team within 3 days of delivery at [email protected]. We’ll work with the carrier to resolve the issue and get you replacement products as quickly as possible.

We offer easy returns within 15 days of receiving your order. Items must be in original condition with all tags attached. Please visit our Returns Policy page for complete details on how to initiate a return.

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method for returns.

Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.

We currently don’t offer direct exchanges. To exchange an item, please return the original item for a refund and place a new order for the item you want.

Our customer service team is happy to help! You can reach us at:

• Email: [email protected]
• We respond to all inquiries within 24 hours

Our physical address (for returns only):

Camping Promotion Store
8409 Gullane Court
Pasadena, US 21122