At Camping Promotion Store, we stand behind the quality of our outdoor gear and want you to be completely satisfied with your purchase of camping equipment, BBQ accessories, and related products. If you’re not happy with an item, we’ll gladly accept returns or exchanges within 15 days of delivery.

Our Return Promise

We understand that outdoor adventures require reliable gear. If any product doesn’t meet your expectations for your camping trips or backyard barbecues, we’ll make it right with a refund or exchange.

Return & Exchange Process

Step 1: Initiate Your Return/Exchange

Contact our customer service team within 15 days of receiving your order at [email protected] with:

  • Your order number
  • Product name(s) you wish to return/exchange
  • Reason for return/exchange
  • Whether you prefer a refund or exchange

Sample Return Request Email:

Subject: Return Request for Order #[Your Order Number]

Dear Camping Promotion Store Team,

I would like to initiate a return/exchange for my recent order (#[Your Order Number]). The item(s) I wish to return/exchange are:

– [Product Name], Quantity: [X]

Reason for return: [Please specify – wrong size, defective, not as described, etc.]

I would prefer: [Refund / Exchange for (specify product if exchanging)]

Please advise on next steps.

Thank you,

[Your Full Name]

Step 2: Receive Return Instructions

Within 2 business days, we’ll email you return instructions including:

  • Return shipping address
  • Any special packaging requirements
  • Return authorization number (RMA#)

Step 3: Ship Your Return

Please include the RMA# on your return package. We recommend:

  • Using a trackable shipping method
  • Insuring the package for its full value
  • Including all original packaging and accessories

Step 4: Processing Your Return

Once we receive your return:

  • We’ll inspect the item(s) within 3 business days
  • Process your refund or ship your exchange
  • Send you a confirmation email

Refund Information

Refund Timeline:

  • Credit card/PayPal refunds: 3-5 business days after approval
  • Original shipping fees are non-refundable (except for defective/wrong items)

Refund Method:

  • Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • For exchanges, we’ll ship the new item once the return is processed

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Used camping appliances (camp stoves, cooking equipment)
  • Opened food storage items (coolers with signs of use)
  • Personalized or custom-ordered products
  • Items damaged due to misuse or normal wear and tear

Special Considerations

Defective Items: If you receive a defective product (like a malfunctioning camp stove or damaged sleeping bag), contact us immediately. We’ll arrange a prepaid return label and expedite your replacement.

International Returns: Customers outside the U.S. are responsible for return shipping costs and any applicable customs fees.

Exchange Policy

Prefer a different size or color? We’re happy to exchange most items within 15 days of delivery, subject to availability. The process is the same as returns – just specify you’d like an exchange in your request.

Note: During peak camping season (May-August), return processing may take slightly longer. We appreciate your patience as we work to serve all our outdoor enthusiasts.

For any questions about our returns policy, don’t hesitate to contact our friendly customer service team at [email protected].

Happy Camping!

The Camping Promotion Store Team